RECALL NOTICE

SMA® WYSOY® INFANT FORMULA 800 g
FOREIGN BODY RISK
UPDATED: NEW BATCHES INCLUDED IN RECALL

New batches subject to recall
Batch Number Best before date
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021
Original batches subject to recall
Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022

The health and safety of babies is our highest priority and we remain committed to the strictest safety and quality standards.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

We take the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

We have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue. No other SMA® Nutrition products are affected.

Parents should look on the base of the can to see if they have any of batches matching the details above.

If they do have an affected batch, they should not feed it to their baby. They should contact the SMA Careline® on 0800 0 818180 from the UK or 1800 931 832 from Ireland or return the can to the store where they bought it for a full refund. 

Please see the consumer recall notice (link below) for an image for guidance. The SMA Careline® team are also available to answer your questions.

We are deeply sorry for the distress and inconvenience caused to parents. We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible.

13th April Update: We have been working with our factory to significantly accelerate production and we now expect to have SMA® Wysoy® 800g back in stock week commencing 26th April in the UK and the following week in Ireland.

Downloadable pdf of the consumer recall notice

FREQUENTLY ASKED QUESTIONS

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

Nestlé UK and Ireland takes the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

As you would expect, we have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

In total, we are recalling eight batches, including the three which were subject to the original recall notice on 26th March 2021. The batches which are subject to the recall are:

New batches subject to recall
Batch Number Best before date
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021
Original batches subject to recall
Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022

We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible. We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue.

We are deeply sorry for the further distress and inconvenience caused.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

Nestlé UK and Ireland takes the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

We have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

In total, we are recalling eight batches, including the three which were subject to the original recall notice on 26th March 2021. The batches which are subject to the recall are:

Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021

We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible. We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue.

We are deeply sorry for the further distress and inconvenience caused.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

Nestlé UK and Ireland takes the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

As you would expect, we have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

In total, we are recalling eight batches, including the three which were subject to the original recall notice on 26th March 2021. The batches which are subject to the recall are:

Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021

We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible. We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue.

We are deeply sorry for the further distress and inconvenience caused.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

Nestlé UK and Ireland takes the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

As you would expect, we have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

In total, we are recalling eight batches, including the three which were subject to the original recall notice on 26th March 2021. The batches which are subject to the recall are:

Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021

We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible. We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue.

We are deeply sorry for the further distress and inconvenience caused.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall a quantity of SMA® Wysoy® 800g on Friday 26th March, as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

Nestlé UK and Ireland takes the health and safety of babies very seriously and so we acted with urgency to initiate the recall.

As you would expect, we have continued to thoroughly investigate the root cause, and there is now reason to believe that some additional batches might also be affected. Since the quality of our products and the safety of our consumers is our key priority, as a precautionary measure we have decided to recall these further batches of SMA® Wysoy®.

In total, we are recalling eight batches, including the three which were subject to the original recall notice on 26th March 2021. The batches which are subject to the recall are:

Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021

We would like to reassure you that we are doing our utmost to ensure that this does not happen again as well as replenishing our supply as quickly as possible. We have identified the source of the problem and have already put in place the necessary corrective measures to address the issue.

We are deeply sorry for the further distress and inconvenience caused.

It is possible that parents may have fed their baby with one of the affected batches which are subject to the recall. However, within these batches we believe that there are only a small proportion of cans likely to be affected, and a smaller number again that were actually sold to consumers prior to this recall.

As a reassurance, the blue plastic pieces should be relatively easy to spot in the powder and it is highly unlikely that any plastic could get through a teat.

We know it can sound concerning to hear about a recall of SMA® Wysoy® formula. We can assure you that we are vigilant in our efforts to maintain the highest quality standards. Our factories have various quality control checkpoints in place, including filters, magnets or x-rays, to detect and remove anything that doesn’t belong in our formula.

As part of our due diligence, we have thoroughly investigated the root cause of the issue in our factory to ensure all necessary steps are taken to avoid a similar incident happening in the future. The manufacturing fault impacted SMA® Wysoy® only, it has been identified and has now been fixed.

All other SMA® Nutrition products are manufactured in other factories.

Nestlé UK and Ireland decided, as a precautionary measure, to voluntarily recall eight batches of SMA® Wysoy® 800g as some cans have been found to contain pieces of blue plastic coming from a broken scoop.

In total, the batches which are subject to the recall are:

Batch Number Best before date
025157651Z 7th September 2022
025057652Z 6th September 2022
025057651Z 6th September 2022
024957651Z 5th September 2022
015757651Z 5th June 2022
000957651Z 8th January 2022
928957651Z 15th October 2021
923357651Z 20th August 2021

If parents have a can of SMA® Wysoy® 800g matching these details, please advise them to not feed to their baby and for them to call the SMA Careline® on 0800 0 818180 from the UK or 1800 931 832 from Ireland or return the can to the store where they bought it for a full refund. The SMA Careline® team are also available to answer any questions.

We know it can sound concerning to hear about a recall of SMA® Wysoy® formula. We can assure you that we are vigilant in our efforts to maintain the highest quality standards. Our factories have various quality control checkpoints in place, including filters, magnets or x-rays, to detect and remove anything that doesn’t belong in our formula.

As part of our due diligence, we have thoroughly investigated the root cause of the issue in our factory to ensure all necessary steps are taken to avoid a similar incident happening in the future. The manufacturing fault impacted SMA® Wysoy® only, it has been identified and has now been fixed.

All other SMA® Nutrition products are manufactured in other factories.

We know that many families rely on SMA® Wysoy® for their babies, and we are very sorry for the distress that our voluntary recall and out of stock has caused.

We have been doing everything we can to replenish supply as quickly as possible, including working with our factories to see how we can significantly accelerate the next production.

We have been able to bring forward production and we now expect to have SMA® Wysoy® back in stock in store the week of 26th April in the UK and the following week in Ireland. We will continue to work hard to bring this forward even more if at all possible.